LifeScan UK - diabetes self monitoring

Lifescan offers diabetes self monitoring products that allow you to manage your blood glucose levels using a meter to ensure that you don't suffer from hyperglycaemia, hypoglycaemia.

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Lifescan diabetes UK
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Products   OneTouch®
 
 
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LifeScan UK

 

Customer Care

Customer Care Freephone:
0800 121 200 (UK)
1800 535 676 (Ireland)
E-mail: CustomerCare@LifeScan.co.uk
Hours: Mon-Fri 8.30 to 6.00pm
Sat 9.00am to 1.00pm

Technical Support Helpline Freephone:
0800 028 0616 (UK)
1800 535 676 (Ireland)
E-mail: TechnicalSupport@LifeScan.co.uk

Hours: Mon-Fri 9.00 to 5.00pm

Additional Language Line: 0800 032 0990 (UK)
Hours: Mon-Fri 9.00 to 5.00pm
Sales Line: 0800 169 1622 (UK)
Hours: Mon-Fri 8.30 to 6.00pm
Sat 9.00am to 1.00pm

Customer CareAt LifeScan, we have experienced and understanding Customer Care representatives available from Monday to Friday 8.30am until 6pm and Saturday 9am until 1pm waiting to take your calls. Our aim is to provide a caring, accurate and rapid response service to our customers. We continually strive to enhance our skills to ensure we are able to resolve customer issues.

In an effort to provide quality products and dedicated customer service in the UK and Ireland, LifeScan UK offers:

  • Professionals on the line
    Call 0800 121200 from the UK or 1800 535676 from Ireland to speak to one of our dedicated Customer Care team. We aim to give peace of mind and assistance to customers with questions about LifeScan products. To ensure a swift reliable service, we aim to answer calls within three rings. You can alternatively contact us at: e-mail: CustomerCare@LifeScan.co.uk

We can help you with a number of issues including:

  • Help you decide which meter is right for you
    We can talk you through the things you should be considering when selecting a new meter and help you make the right choice.

  • Assistance locating products
    Our OneTouch® and PocketScan® Meters, Test Strips and FinePoint® lancets are available at pharmacies across the UK and Ireland. If you have trouble locating any of our products please call us. We can assist you in locating a retailer near you.

  • Guidance in using LifeScan products
    We can guide you on how to use LifeScan products and answer specific queries on problems you may be having using your meter, OneTouch® Diabetes Management Software or blood sampler.

  • FREE replacement batteries and control solution for life
    Replacement batteries and control solutions are available FREE for all LifeScan meters.

  • Prompt replacements
    We understand the importance you place on having a blood glucose system that works accurately. After troubleshooting any problems you may have over the phone, we will supply sundry items or replace the meter promptly if necessary.

  • Data Management technical support
    LifeScan offers software support specialists to assist with your data management needs. Free support for OneTouch® Diabetes Management Software is available from Monday to Friday between 9.00am to 5.00pm, by calling the Technical Support Helpline Freephone on 0800 028 0616 for the UK, or 1800 535676 if you are calling from Ireland. You can also e-mail us on: TechnicalSupport@LifeScan.co.uk.

  • Support materials
    To promote diabetes awareness and personal responsibility for self-care, LifeScan UK provides literature to help people gain a better understanding of diabetes. We also provide replacement Record Books to existing users of LifeScan meters.
related info

Important FAQs for the OneTouch® Ultra® Meter

Online warranty and product registration

Answers to Frequently Asked Questions

Access to downloadable LifeScan Owner's Booklets

 
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