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Important Safety Information about the OneTouch® Ultra® Blood Glucose Meter December 18, 2006 If you use a OneTouch® Ultra® Meter, we want to inform you that—on rare occasions—users of the OneTouch Ultra Meter have experienced a change in the unit of measurement of blood glucose readings from mmol/L to mg/dL. The unit of measurement change can occur when the meter is dropped while in use or when the battery is changed with the meter on. While it is rare, this kind of change in unit of measurement from mmol/L to mg/dL could lead the user to think that their blood glucose result is high. This is because test results expressed in mg/dL do not contain a decimal point and are 18 times higher than the same results expressed in mmol/L. For example, a result of "6.0 mmol/L" would display as "108 mg/dL," which might be misinterpreted as "10.8 mmol/L." This could potentially result in a user altering their treatment regimen, such as injecting more insulin than is needed. LifeScan Will Replace OneTouch Ultra Meters in the UK and Ireland What You Should Do
While you wait for a replacement meter, you can continue to use your current meter but should check that it is reading in mmol/L units of measurement each time you test your blood glucose, particularly if you feel that you are having a hypoglycaemic reaction. If your meter displays mg/dL, contact the LifeScan Customer Care line immediately on 0800 121200 (UK) or 1 800 535 676 (Ireland) for assistance.
If the meter is set to the right unit of measurement, "mmol/L" will appear on the display. The test result will include a decimal point (Fig. 1). In this case, continue to use the meter while you wait for a replacement.
No other LifeScan Meter are affected by this issue, including: OneTouch® UltraEasy™, OneTouch Ultra2, and OneTouch® UltraSmart®. How To Contact LifeScan Please contact your local LifeScan office to help you with any additional queries that you may have. You can reach them on 0800 121200 (UK) or 1 800 535 676 (Ireland), or e-mail: CustomerCare@LifeScan.co.uk. Thank you for your continued support of LifeScan.
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LifeScan, Inc., a Johnson & Johnson company, is a leading maker of OneTouch® Brand Blood Glucose Monitoring Systems. For more than 20 years, we're been providing accurate, easy-to-use products to help people with diabetes live a life without limits
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Lifescan offers diabetes self monitoring products that allow you to manage your blood glucose levels using a meter to ensure that you don't suffer from hyperglycaemia, hypoglycaemia.
Lifescan offers blood glucose monitoring devices like PocketScan and ONE TOUCH, helping you manage your type 1 insulin dependent diabetes mellitus or type 2 juvenile diabetes.
Lifescan offers InTouch diabetes management software, providing you with an overview of your progress, including glucose and insulin graphs; compatible with Lifescan PocketScan and ONE TOUCH monitoring devices and blood glucose meters.
Lifescan's diabetes product system kit includes blood glucose monitoring devices (e.g. meters) and InTouch diabetes management software, helping you manage your Type 1 insulin dependent diabetes or Type 2 juvenile diabetes.
Lifescan offers diabetes self management products (e.g. meters) that allow you to monitor your blood glucose levels, ensuring that you don't suffer from hyperglycaemia, hypoglycaemia, glycosuria, etc.
How to Check Your Meter's Unit of Measure
symbol. The unit of measure will also appear under every test result.
If the meter is set to the other unit of measure, "